2 December 2009

Special issue: Exploring service innovation – process and metrics

International Journal of Services Technology and Management 13(1/2) 2010
  • Perspective: technology management in the service sector
  • An integrated framework for managing knowledge-intensive service innovation
  • esign for service innovation: a methodology for designing service as a business for manufacturing companies
  • Growth among technology service firms: insights from the balanced scorecard
  • The isomorphic development of insurance – the perspective of social network analysis
  • A method for assessing the business value of information system scenarios with an estimated credibility of the result
  • New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supply
  • Development of an effort estimation model – a case study on delivery projects at a leading IT provider within the electric utility industry

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