Special issue: Exploring service innovation – process and metrics

International Journal of Services Technology and Management 13(1/2) 2010

• Perspective: technology management in the service sector
• An integrated framework for managing knowledge-intensive service innovation
• esign for service innovation: a methodology for designing service as a business for manufacturing companies
• Growth among technology service firms: insights from the balanced scorecard
• The isomorphic development of insurance – the perspective of social network analysis
• A method for assessing the business value of information system scenarios with an estimated credibility of the result
• New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supply
• Development of an effort estimation model – a case study on delivery projects at a leading IT provider within the electric utility industry