A study in the International Journal of Intellectual Property Management suggests that planned obsolescence drives software innovation but also leads to customer lethargy or worse piracy.
The research has looked at the software upgrade cycle and highlights the complex role of planned obsolescence in shaping user behaviour across both legitimate and pirate markets. Planned obsolescence, in the context of software, involves discontinuing updates and technical support for older versions to encourage users to adopt newer releases. While often criticised as a tactic to extract additional revenue, the study notes that this strategy reflects practical considerations in software development. Companies continually invest in new features, security improvements, and interface enhancements, and revenue from upgrades sustains ongoing innovation.
However, the research, which focuses primarily on personal computer operating systems (OS), suggests that when companies end support for older versions of their software, this influences not only consumer choice but also broader patterns of technology adoption.
The team has analysed how users respond to these transitions using a push-pull-mooring (PPM) model. This framework was originally used to study geographic relocation but couches OS updates in terms of push and pull factors. Push factors are the drawbacks to remaining with outdated software, such as vulnerability to security breaches or incompatibility with modern applications and hardware. Pull factors represent advantages of upgrading, including enhanced functionality and a better user experience. The third type of factor, mooring factors, by contrast, are the costs or attachments that inhibit switching, such as financial expense, learning curves, or habit.
The team surveyed almost 300 users of perhaps the most common operating system on personal computers the world over. They found that the recognition of planned obsolescence increased a person’s intention to upgrade but that there is a split between users following the official channel to upgrade or turning to a pirate source. They also found that social influences and the appeal of improved features were particularly strong motivators for legitimate upgrades, whereas high switching costs, including technical challenges and monetary considerations, drove some users almost inevitably towards pirated software.
There exists a dynamic tension that the software companies face. If they discontinue older products, this eventually forces users to upgrade and so leads to new revenues. But that constant cycle of upgrade and obsolescence pushes people towards software piracy, especially in regions where higher cost sensitivity is a major decisive factor, such as in the developing world.
The work suggests that planned obsolescence is more than a marketing tactic. This hints that software companies could increase legitimate adoption and reduce piracy by designing upgrade processes that lower learning costs, clearly communicate benefits, and carefully manage the phasing-out of older products.
Thi, T.D.P. and Duong, N.T. (2026) ‘Intentions to upgrade software: evidence from Microsoft Windows users’, Int. J. Intellectual Property Management, Vol. 16, No. 1, pp.45–69.