A special issue of Electronic Government, an International Journal
The core concept of e-government (EG) is to apply information and communication technologies (ICTs) in innovative ways for delivering quality public services to citizens and businesses, for improving internal efficiency and effectiveness of government agencies, and for facilitating service and system integration between government organisations. M-government (MG) refers to the adoption of mobile technologies to extend the functionality of e-government by enabling citizens, businesses, and government employees to access government information and services via mobile devices. The current trend towards connected government (CG) focuses mainly on improving and enhancing consultation and engagement with citizens, collaboration and cooperation between government agencies, as well as participation and involvement with multi-stakeholders regionally and/or internationally.
Creating values for citizens, businesses, and government agencies through public service delivery are major goals for launching e-government, m-government, and c-government related strategies. The success of these public strategies depends heavily on establishing cause-and-effect relationships among strategic objectives, action plans, and performance measures to support optimal strategic planning and control, as well as on building effective service systems and efficient operational processes to foster physical service provision and usage. A complete strategic management process comprises strategy planning and formulation, project development and implementation, as well as performance measurement and control stages. As a central strategic task in both the private and public sectors, the design of business models (BMs) aims at depicting structural relationships and interactions between products, services, information flows, users and stakeholders, service chain and processes, as well as potential values and benefits in order to assure better strategy effectiveness and performances. Theories, methodologies and tools for ensuring the quality management of EG, MG, and CG strategies and the optimal design of associated business models are definitely critical issues to be explored.
As the rapid emergence and evolution of concepts and applications of e-government, m-government, and c-government, a variety of strategic management and business model issues deserve more research efforts to help achieving the ultimate objective of value creation for all stakeholders. Government from all over the world are looking for strategies and designing new innovative business models to advance their e-government efforts. The goal of this special issue is to address concerns involving strategic management, business model design and related issues encountered within a specific organisation, or in a cross-organisational environment with either national or global scopes. It is expected that the special issue will serve as a timely contribution to government and private entities for efficiently and effectively supporting strategic management as well as performance control of EG, MG, and CG strategies. The special issue invites papers in theoretical, conceptual, and methodological development as well as in empirical and applied research regarding EG, MG, and CG related strategies, business models, service systems and processes.
The subject coverage includes, but is not limited to:
- Planning and formulation of e-government, m-government, and c-government strategies
- Strategies for e-governance, m-governance, and c-governance
- Stage models and strategies
- Multi-channel service provisioning strategies
- Critical successful factors for EG, MG, and CG diffusion and usability
- Value proposition, assessment and creation
- Development and implementation of action plans
- Performance measurement models and processes
- Development and selection of key performance indicators
- Strategy gap analysis
- Methodologies and tools for strategic management and performance control
- The adoption, adaptation, and design of business models
- The classification and component structure of business models
- Optimisation in business model design
- Collaboration models and strategies
- Application of G2C, G2B, G2E, G2G, C2G, B2G and other models
- Issues and strategies for organisational restructuring and process re-engineering
- Citizen relationship management (CRM) and value chain management strategies
- Digital divide issues and strategies
- Strategies and policies for capturing digital opportunities
- Security, privacy, and trust policies
- Legal, ethical, and cultural issues
- Requirement analysis, design, development and delivery of public services
- Design and process models regarding personalisation, participation, consultation, recommendation, as well as learning and knowledge management services
- Design and process models of location-based and context-aware public services
- Issues and strategies for cross-organisational system integration and interoperability
- Application of EG, MG and CG systems in specific domains such as tourism, healthcare, trading, taxation, learning, and labor management
- The assessment of public usability and satisfaction of EG, MG and CG service systems
- Comparative analysis of EG, MG and CG initiatives between different countries or regions
- Case studies and trend analyses
Proposal deadline (optional): 1 February, 2009
Early submission deadline: [*] 1 May, 2009
Full paper deadline: 15 July, 2009
Notification of status & acceptance of paper: 1 September, 2009
Final version of paper: 15 October, 2009
[*] Completed manuscripts that meet the early submission deadline will be provided an opportunity for revision. If the revision is completed by the full paper deadline (July 15, 2009), these manuscripts will be entered into a second round of peer review.
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