A special issue of International Journal of Electronic Governance
In the context of public administration reforms that are taking place in many countries, the notion of one-stop government is becoming increasingly important. One-stop government suggests that citizens and businesses can access integrated public services that match their exact needs and circumstances with minimum interaction through their preferred channels. One-stop government also suggests that the customer is able to access atomic or integrated public services through a single point even if these services are actually provided by different departments or authorities. In practice however, this integration of public services faces a number of challenges, including political, legal, cultural, organisational, semantic and technical ones.
This special issue aims to focus on the wider interdisciplinary character of e-government and especially one-stop government and to report relevant research and experiences from operational case studies.
More specifically, original unpublished research articles and case studies are sought covering various disciplines pertinent to one-stop government and relevant cross-domain research. The focus of the special issue will be on research papers, case studies, experience reports and impact/efficiency assessments based on operational findings from one-stop government implementations with considerable impact and learning potential.
Contributions are sought on a set of themes that include, but are not exclusively limited to, the following topics:
- Cultural, social and political issues of one-stop government
- Organisational and legal issues of one-stop government
- Semantic and technical aspects of one-stop government
- Life-event and business episode modeling in one-stop government
- G2G one-stop government strategy and implementation
- Methodologies for one-stop government implementation
- Impact of one-stop government on efficiency, effectiveness, and transparency
- Reengineering government administration processes via one-stop government
- One-stop government in regional/local governments
- Knowledge management in the public sector for creating one-stop services
- Management of one-stop government implementations
- Adoption of the one-stop paradigm in e-democracy and e-participation implementations
For each case, the following information should be provided:
- Description of case
- Problem addressed and solution achieved
- Policy context and strategy
- One-stop government aspects of the solution
- Evaluation of effectiveness and impact assessment
- Results and lessons learnt
Important Dates
Deadline for paper submission: 30 June 2007
Notification of acceptance/rejection: 10 September 2007
Final (camera-ready) papers submission: 20 October, 2007
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