Special issue: Services innovation

International Journal of Services Technology and Management 9(3/4) 2008

• Shaping R&D and services innovation in Europe
• Customer-based innovation of knowledge e-services: the importance of after-innovation
• Capturing the benefits of open innovation in public innovation: a case study
• Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services
• Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK
• A model for analysing the innovation dynamic in services: the case of 'assembled' services
• Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories
• When innovating services, are 12 Ps enough? Towards a design oriented framework
• Is there a rationale for services R&D and innovation policies?