A special issue of International Journal of Electronic Banking
Each year in the banking sector, billions of dollars are invested in various forms of enterprise resource planning systems (ERPs). In most of cases, the business justification of these applications is anchored to various highly promising concepts such as competitive advantage, increased customer value, better management of internal processes, better customer service. On the other hand, is obvious that ERPs are not a panacea for the various aspects of a multifold enterprise performance.
In this special issue, we focus on the emerging agenda for the adoption of ERP systems in the banking industry. We apply a balanced theoretical/business and applied/technological perspective, targeting the development of an excellent quality reference edition for all those interested in the adoption of ERP in the banking sector.
Topics include, but are not limited to, the following:
- Business process reengineering in banking industry
- New banking industry dynamics
- ERPs for e-banking: modules and applications
- Customer relationship management for e-banking
- Web services and advanced approaches to customer support
- Design variables and application of social network analysis to the personalisation of services
- Outsourcing
- Strategic management of ERPs within banks
- Advanced applications of semantic web and Web 2.0 for e-banking
- Integration of legacy systems in ERPs
- Enterprise application integration in banking industry
- Enterprise portals
- Decision support and ERPs
- Executive information systems and ERPs
- Value chain analysis and ERP integration
- Frameworks and strategies for ERP implementation
- Advanced database approaches: multidimensional and OLAP
- Workflow management
1-2 Page Abstract: 15 May 2007
Submission of Manuscripts: 15 October 2007
Notification to Authors: 15 November 2007
Final Versions Due: 15 February 2008
No comments:
Post a Comment