Special issue: Emergent computing for service management
European Journal of Industrial Engineering 3(4) 2009- An exploration of the literature on the use of 'swarm intelligence-based techniques' for public service problems
- The bees algorithm for workload balancing in examination job assignment
- A general framework for an agent-based service performance assessment system in local governments
- Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops
- A statistics-based genetic algorithm for quality improvements of power supplies
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