- Intentionally holistic knowledge intensive service systems
- From knowledge-intensive services to knowledge-intensive service systems
- Two contexts of knowledge intensive service systems: high contact and mass market
- Modelling customer lifetime value in contractual settings
- Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL
- Understanding quality requirements in knowledge intensive service systems
21 September 2011
Special issue: Knowledge intensive service systems
International Journal of Services Technology and Management 16(2) 2011
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