7 June 2007

Special issue: Operations and global competitiveness in services

International Journal of Services Technology and Management 8(6) 2007 is a special issue: Operations and global competitiveness in services, with papers from the 12th International Annual EurOMA (European Operations Management Association) Conference, Budapest, 2005.

Article titles:
* Through-life management: the provision of total customer solutions in the aerospace industry
* Operations Management activities and operational performance in service firms
* Six Sigma action research in Thailand: a comparative study
* A classification of after-sales services within the capital goods industry
* Identifying and determining the key processes for quality management systems in the hotel sector

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