- What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
- New service development using GAP-based QFD: a mobile telecommunication case
- Customer social norm attribute of services: why does it matter and how do we deal with it?
- Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF
- An empirical study on the influential factors of travel agency websites quality based on the users' perception
- The analysis of service station allocation in the hospital based on bottleneck model
25 May 2009
Special issue: Service management in China
International Journal of Services Technology and Management 12(2) 2009