25 May 2009

Special issue: Service management in China

International Journal of Services Technology and Management 12(2) 2009
  • What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
  • New service development using GAP-based QFD: a mobile telecommunication case
  • Customer social norm attribute of services: why does it matter and how do we deal with it?
  • Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF
  • An empirical study on the influential factors of travel agency websites quality based on the users' perception
  • The analysis of service station allocation in the hospital based on bottleneck model

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