Special issue published: "Organisation Management Through Value for the Customer"

International Journal of Business Performance Management 16(2/3) 2015

• Creating value for customers through engagement and participation in brand communities
• Value proposition and firm performance: segmentation of Polish online companies
• Value in shopping experiences in the perception of Polish consumers
• The impact of service delivery system effectiveness on service quality: a hierarchical approach
• Hedonic or utilitarian buying behaviours - what values do young adult customers seek in online group buying?
• Influence of selected groceries' marketing mix elements on business performance in the Eastern Province of Sri Lanka: retailers' perspective
• Performance measurement approach to show the value for the customer in an industrial service network
• Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)
• Research on time-management skills of employees in the process of creating value for the customer
• Management of value for customers on the culture market
• The relative significance of product quality attributes driving customer satisfaction within the fast fashion market: a UK perspective
• Environmental management systems in food processing and production as a source of product value for the customer on the organic food market
• Analysing the product and service aspects of a manufacturing supply chain: a dairy industry perspective
• Status and impact of strategic technology alliances among telecommunications firms in Nigeria
• Improving the quality of technology-based innovations selection: a quality function deployment approach for retailers