Free sample articles newly available from International Journal of Services Technology and Management

The following sample articles from the International Journal of Services Technology and Management are now available here for free:

• Towards a problem-value-constraint framework for maximising business value through minimising under design and over design
• Measuring service quality in Macau luxury hotels using the QFD method: a case study
• A review of brand research (1990-2010): classification, application and development trajectory
• Term structure analysis based on a static model of inter-bank bond market
• What determines online consumers to migrate from PCs to mobile devices? - An empirical approach on consumers' internet cross-channel behaviours
• An analysis of dynamic game strategy of privacy protection in personalisation
• The effect of e-WOM on country image and purchase intention: an empirical study on Korean cosmetic products in China
• The effect of service guarantee strength on service quality of online merchants