6 October 2011

Special issue: Management control systems and service operations

International Journal of Services, Economics and Management 3(4) 2011
  • The benefits of management accounting practices in manufacturing and service firms: a Finnish study
  • Proactive contracting + Service design = Success!
  • Modelling and discrete-event simulation for ski lifts service operations design
  • Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
  • Co-creation of value for a public service
  • Understanding the human factor: the key to information systems implementation in service operations

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