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- Modelling and discrete-event simulation for ski lifts service operations design
- Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
- Co-creation of value for a public service
- Understanding the human factor: the key to information systems implementation in service operations
6 October 2011
Special issue: Management control systems and service operations
International Journal of Services, Economics and Management 3(4) 2011
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