18 January 2010

Special issue: Service science management and engineering (SSME) or service science

International Journal of Web Engineering and Technology 5(3) 2009
  • Enhanced service provision through mobile technology utilisation in facility processes
  • Service innovation by SME
  • Analysis of productivity in Japanese information service industries
  • Service systems framework focusing on value creation: case study
  • A service science perspective on the design of social media activities
  • Studies on customer services optimisation by using the SCIM – an application of the agent base modelling (ABM) technology to service science

1 comment:

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