26 February 2009

Call for papers: Service Quality Management in Developing and Newly Industrialised Nations

Call for papers: Service Quality Management in Developing and Newly Industrialised Nations

A special issue of International Journal of Services, Economics and Management

This call for papers seeks both empirically-based and theory-based contributions addressing quality management, with emphasis on developing countries. The concept of quality management is not something new. For many organisations, it is no longer an issue of whether they would like to implement quality management, but instead how it is to be implemented. Although quality concepts were discussed in manufacturing industries in the past, it has also been studied in service sector in recent years.

Quality management concepts are common in many developed nations, but this may not be the case in developing countries. Although the manufacturing sector is traditionally the main driving forces in developing countries’ economy, many developing countries have also slowly progressed from manufacturing towards the service sector. Many factors are related to the adoption of quality management concepts, and these factors could be different from the developed countries. This special issue wishes to solicit new contributions from the academic to enhance our knowledge in service quality management and at the same time to give meaningful input to the practitioners.

This special issue covers all aspects of service quality management, including but not limited to the topics and areas listed below:
  • Service quality management in e-business
  • Service quality management in information technology
  • Quality management and service culture
  • Quality management and customer satisfaction in service sector
  • Comparative research on quality management between service sector and manufacturing sector
  • Quality management and service productivity
  • Quality management and public service
  • Quality in service operations management
  • Quality management in service industries
  • Service quality management and public economics
  • Marketing aspects of service quality
  • Service quality management and innovation.
  • Service quality management and hospitality economy
Important Dates
Submission deadline: 1 August 2009
Notification of acceptance: 15 September, 2009
Final paper submission deadline: 1 December 2009

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