Special issue: Developments in industrial B2B services

International Journal of Services Technology and Management 11(1) 2009

• Value-chain-oriented service development by means of a 'two-channel service model'
• Degree of service-orientation in the pulp and paper industry
• Managing industrial service offerings: requirements on content and processes
• Organisational structures for the service business in product-oriented companies
• Industrial services innovation process: influencing factors – a case study