Free sample articles newly available from International Journal of Services and Operations Management

The following sample articles from the International Journal of Services and Operations Management are now available here for free:

• Work life balance of women employees: a literature review
• Service gap deployment: a framework to link quality gaps to service activities
• A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection
• Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis
• Contact centre service excellence: a proposed conceptual framework
• ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy