20 December 2011

Special issue: Measuring the impact of service innovations

International Journal of Services Technology and Management 16(3/4) 2011
  • Dynamic service innovation capability, radical service innovation and open business models
  • Factors of successful innovation in services
  • Performance and growth dynamics in young service firms: an exploratory study
  • Evaluation of design for service innovation curriculum: validation framework and preliminary results
  • Managing commitment to customer in the public sector: highlight the role of the supervisor
  • Management control of service innovation activities: an exploratory investigation of best practice
  • Rule-based service charging method for composite services

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