28 August 2008

Special issue: Quality in multi-channel services employing virtual channels

International Journal of Internet and Enterprise Management 5(4) 2008
  • Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil
  • Application of quality methodologies to the development of a website
  • Instrumentation and measurement of multi-channel services systems
Additional Papers
  • IT-enablement of Knowledge Management: the modelling of enablers
  • User involvement to enhance expertise in system development

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