In recent times, Internet technologies including social media and web 2.0 created a huge impact on tourism, especially in the way tourists create and access information using User Generated Content (UGC) (Xiang & Gretzel, 2010; Xiang, Magnini & Fesenmaier, 2015;Narangajavana et.al., 2017). Social media generates enormous data through different stakeholders (viz. Tourist, Tour Operators, regulators etc.), and the information generated influences the overall supply chain (Jacobsen & Munar, 2012; Joshi, 2017). The Tourism Supply Chain has in recent times turned into a highly information-intensive system while integrating information generation, its dissemination and distribution across TSCM (Yoo & Gretzel, 2009).
Moreover, the innovations driven by the Internet of Things (IoT) (Weber and Weber, 2010; Trequattrini et al., 2016; Murray et al., 2016) have important implications for tourism development, because travel involves movement through time and space and this “smart” environment will grow to be aware of, and be able to address, the travellers’ contextual needs (Gretzel et al., 2015). Whereas the privacy and security concern has become vital in such systems (Yoo & Gretzel, 2009; Weber, 2010; Nie et.al.,2016; Narangajavana et.al., 2017; Choi and Lee, 2017; Zhou, Wang and Li, 2017).
Despite the importance of information and data analysis in Tourism 2.0, there are several challenges and issues, viz.: (a). Tourist digital ecosystem vis-à-vis conventional Tourism Supply Chains; (b). Adoption and Change Management issues towards Digital Tourism/ Smart Tourism; (c). Policy and Strategic Formulation for Tourism 2.0; (d) Big Data Challenges across tourism 2.0 ecosystem.
The special issue aims to discuss and identify the conceptual and practical implication of Tourism Analytics across the supply Chain.
Suitable topics include, but are not limited, to the following:
- Concepts and theories on Tourism 2.0
- Web analytics across tourism supply chain
- Case studies on Tourism 2.0
- Business models and roles of ICT
- Security and privacy issues in Tourism 2.0
- Social network analysis using smart tourism
- Policy, strategy and management in Tourism 2.0
Important DatesManuscripts due by: 15 February, 2018
Notification to authors: 15 June, 2018
Final versions due by: 15 February, 2019