Free sample articles newly available from International Journal of Electronic Customer Relationship Management

The following sample articles from the International Journal of Electronic Customer Relationship Management are now available here for free:

• Customer attribution of service failure and its impact in social commerce environment
• Improving decision for banking to support customer knowledge retention: a quantitative study in Jordanian banking sector
• Internet banking services as tool of CRM: a study of customer satisfaction in the National Capital Region, Delhi
• Empowering customers in electronic health (e-health) through social customer relationship management
• Testing cloud computing for customer satisfaction and loyalty
• Contemporary challenges in CRM technology adoption: a multichannel view
• The effect of CRM stages along with brand images and values on sustainable corporate performance
• Customer's life-time value using the RFM model in the banking industry: a case study
• Death of a salesman: birth of a knowledge broker