- Service performance improvement by using RFID-enabled goods traceability data: a case study
- Productivity impacts of mobile office service
- An evaluation methodology for the tangible and intangible assets of city-regions: the 6K1C framework
- Identifying factors affecting public service productivity
- Understanding value created by KIBS: a business customer perspective
- White-collar worker productivity: challenges in Finland
6 October 2010
Special issue: Intellectual capital management for service productivity iImprovement
International Journal of Services Technology and Management 14(4) 2010
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