Special issue: Application of multivariate techniques in decision-making models for customer service

International Journal of Electronic Customer Relationship Management 4(4) 2010

• Dynamic routing of customers with QoS rank among heterogeneous servers
• Dynamic analysis of a global supply chain using system dynamics approach
• Internal service branding: exploring the perception 'gap' in India's banking sector
• A hierarchical regression analysis to understand the antecedents of entrepreneurial success
• The traditional industry sector in the changing business environment – a case study of the Finnish steel product industry
• Application of Toyota production system for cycle time reduction of Eaton line: a case study