18 March 2010

Special issue: Innovative information technology in the service sector

International Journal of Services Sciences 3(2/3) 2010
  • Innovative information technology in the service sector: RFID technology applications in retailing and healthcare
  • Creating ambient intelligent space in downstream apparel supply chain with radio frequency identification technology from lean services perspective
  • Railway freight operator service and planning profile
  • An effective opportunistic maintenance policy for a global service
  • Agent-based decision support for maintenance service provider
  • Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey
  • Digitally-enhanced services for the elderly
  • CRM technology: can adoption increase service quality and perceived value in maintenance services?

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