Special issue: Innovative information technology in the service sector

International Journal of Services Sciences 3(2/3) 2010

• Innovative information technology in the service sector: RFID technology applications in retailing and healthcare
• Creating ambient intelligent space in downstream apparel supply chain with radio frequency identification technology from lean services perspective
• Railway freight operator service and planning profile
• An effective opportunistic maintenance policy for a global service
• Agent-based decision support for maintenance service provider
• Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey
• Digitally-enhanced services for the elderly
• CRM technology: can adoption increase service quality and perceived value in maintenance services?