13 December 2015

Free sample articles newly available from International Journal of Process Management and Benchmarking

The following sample articles from the International Journal of Process Management and Benchmarking are now available here for free:
  • Categorisation of process improvement models from a conceptual perspective
  • Efficiency measurement in medical tourism: a DEA approach
  • Tweddle Group: a case study in blending lean and STS systems
  • Online education and its operational attractions to traditional and non-traditional college students
  • Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
  • Justification of synergistic implementation of TQM-TPM paradigms using analytical hierarchy process

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