Free sample articles newly available from International Journal of Services and Operations Management

The following sample articles from the International Journal of Services and Operations Management are now available here for free:

• Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study)
• Modelling and solving of a lot sizing problem for multiple items and multiple periods with shortage
• A review of DEA-based resource and cost allocation models: implications for services
• Improvement of customer response time using Lean Office
• A new multi-objective model for supplier selection
• Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
• Robust scheduling for flexible job shop problems with random machine breakdowns using a quantum behaved particle swarm optimisation