17 August 2015

Special issue published: "International Trends in Service Technology From Multiple Sectors"

International Journal of Services Technology and Management 21(1/2/3) 2015

Extended versions of papers presented at the International Conference on Management Cases 2014 (ICMC 2014).
  • Change in the Finnish healthcare: managerial sensemaking in the private sector
  • Open source ERP - a change maker in emerging countries
  • Thilawa special economic zone and the single window
  • Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction 
  • Technology support from cluster development initiatives to SMEs: a study of motor spare parts enterprises in Sri Lanka
  • High customer service quality in the beauty service design
  • Empathic facilitation in innovation: combining diagnostic and dialogic practices 
  • Measuring the effect of brand equity on the consumers' purchase intention
  • A clash of personality? The relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective: generation as the moderator
  • Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels 
  • The effect of national and international R&D cooperation: differences between manufactures and services
  • Behavioural analysis of subjects interacting with information technology: categorising the behaviour of e-consumers

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