Extended versions of papers presented at the International Conference on Management Cases 2014 (ICMC 2014).
- Change in the Finnish healthcare: managerial sensemaking in the private sector
- Open source ERP - a change maker in emerging countries
- Thilawa special economic zone and the single window
- Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction
- Technology support from cluster development initiatives to SMEs: a study of motor spare parts enterprises in Sri Lanka
- High customer service quality in the beauty service design
- Empathic facilitation in innovation: combining diagnostic and dialogic practices
- Measuring the effect of brand equity on the consumers' purchase intention
- A clash of personality? The relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective: generation as the moderator
- Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels
- The effect of national and international R&D cooperation: differences between manufactures and services
- Behavioural analysis of subjects interacting with information technology: categorising the behaviour of e-consumers
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