3 August 2010

Special issue: Service interfaces and service strategy

International Journal of Services Technology and Management 14(2/3) 2010
  • The relationship-service-profit chain: conceptual framework and propositions
  • Quantitative models for service quality strategy implementation
  • Management of multi-purpose stadiums: importance and performance measurement of service interfaces
  • Service employee behaviour: the role of compliance and risk taking
  • Stereotypes of Taiwanese salespeople at the service interface
  • Empowerment and role stress in the human interface between the firm and its markets
  • Adoption of technologies in industrial after-sales services across cultures
  • Customer interfaces in the accommodation industry – enhancing and constraining factors of IT adoption
  • Self-service technology and the moderating effects of consumer characteristics

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