Special issue published: "ICT and Services Improvements"

International Journal of Services and Standards 12(2) 2018

• Enterprise interactions: conceptualisation, ontology, and standard architectures and services
• Lexicon-based sentiment analysis approach for ranking event entities
• Social media applications framework: a lexical analysis of users online reviews
• Online learning usage and performance among students within public universities in Yemen
• The effect of awareness and perceived risk on the technology acceptance model (TAM): mobile banking in Yemen
• ICT AND CSR in the Lebanese banking sector, towards a regain of stakeholders' trust: the case of Bank Audi