Free sample articles newly available from International Journal of Qualitative Research in Services

The following sample articles from the International Journal of Qualitative Research in Services are now available here for free:

• Thailand's perceived medical tourism service quality: a content analysis of international patients' online testimonials
• Customer participation in services: a framework for process design
• An interpretive structural modelling for sustainable healthcare quality dimensions in hospital services
• Voices of experience: service users as advisors in a research project on the needs of homeless women
• Service blueprinting and process-chain-network: an ontological comparison