Thanks to the silent revolution of 'tertiarisation' that has been happening for the last hundred or more years, the service sector now accounts for some 80-90% of the economies of the developed world and is also the fastest-growing sector. Qualitative research is ideally suited to exploring the nature and characteristics of services, particularly given the intangibility element involved. The
International Journal of Qualitative Research in Services disseminates high-quality, peer-reviewed research, providing an avenue for methodological innovations and insights in qualitative research specifically applied to services.
There is a
free download of the papers from this first issue.
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