Special issue: Strategic management of quality and warranty during product development

International Journal of Product Development 12(3/4) 2010

Theme-1: Systemic challenges in quality/warranty management

• Warranty data and effective warranty management
• Experimental study of factors influencing maturing data phenomenon in warranty performance indicators
  

Theme-2: Policy oriented challenges in quality/warranty management

• Product failure root cause analysis during warranty analysis for integrated product design and quality improvement for early results in downturn economy
• Automotive warranty data: stratification approach for estimating the mean cumulative function
• On prorated servicing costs for two-dimensional warranties with combined repair-replacement strategies

Theme-3: Product oriented challenges in quality/warranty management. Sub-theme-1: Product Development (PD) – Operations & strategy

• Achieving excellence in product development by resolving quality and warranty issues upstream, while reducing lead-time
• Predicting vehicle cost using the T-method
• The effectiveness study of Double Sampling s charts application on destructive testing process

Sub-theme-2: Product Life-cycle treatment

• Developing a trade-off between upgrade action time and warranty length for second-hand electrical components
• Impact of complaint management on repurchase intention of consumer technologies: employing the justice theory lens