- Measuring customer service quality of English public sport facilities
- ADVENTUREQUAL: an extension of the SERVQUAL conceptual gap model in young people's outdoor adventure
- The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing
- Model of service quality in event sport tourism: development of a scale
- A decade of quality and performance management in Flemish organised sport
5 November 2009
Special issue: Managing the quality of sport services and sport organisations
International Journal of Sport Management and Marketing 6(3) 2009
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