16 May 2008

Special issue: Service excellence and information technology for competitive advantage

International Journal of Internet and Enterprise Management 5(3) 2008
  • Modelling and simulation of e-business impact on supply chain
  • A modular subroutine selection process in disaster management based on a needs classification scheme
  • The impact of service quality and switching cost on customer loyalty in information asymmetric services
  • Creating competitive advantage through outsourcing logistics: evidence from a Middle Eastern nation
  • Explaining the intended continuance level of telecommuting

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