Call for papers: Special Issue on: “Service Transformation Coherence and Roadmap”

International Journal of Services Technology and Management (IJSTM)

Call for papers: Special Issue on: “Service Transformation Coherence and Roadmap”

Guest Editor:
Raymond Wu, IBM Software Group, Asean, Singapore

Service transformation is one of the big challenges in this century from a scale and complexity perspective. The main objective is to increase service levels and revenues, enhance customer satisfaction, productivity and profitability, and reduce operating expenses. It requires multi-dimensional approaches from business innovation, service strategy, solution architecture, implementation and integration. Therefore, alignment, coherence and a roadmap are very important.

This special issue of IJSTM encourages theoretical and empirical researchers to provide vision and manuscripts on any method or model of fundamental, interference mechanisms and coherence analysis of different aspects leading to a roadmap.

For more information, subject coverage, notes for intending authors, submission dates and contact information, please see the Journal Call for papers website.