Free sample articles newly available from International Journal of Services, Economics and Management

The following sample articles from the International Journal of Services, Economics and Management are now available here for free:

• Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
• The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
• The forefront of mobile shopping: an emerging economy's perspective
• Use of Taguchi method for optimisation of process parameters of option pricing model