This special issue aims to publish papers that provide greater insights into services, operations, quality management, decision making and performance improvement in a broad range of organisations and industries. It solicits conceptual or empirical papers that pursue either theory building or theory testing related to demonstrating that quality is critical to maintaining high-quality service delivery and quality standards.
Papers based on empirical methodologies (e.g. case research, survey research, etc.), simulation, modelling or literature review and theory that fulfil the mission of the journal are encouraged. The issue also welcomes interdisciplinary papers that support the same mission.
Quality is an essential component of establishing and maintaining effective services and standards. The increase in demand for performance improvement is the result of evolving technology. The challenge today is to deliver services with efficiency and effectiveness in a cost-effective manner, while meeting organisational financial and philosophical objectives.
The intent of this call is to disseminate research that is relevant to practitioners and that identifies ways to improve operations, management and quality service delivery.
Suitable topics include, but are not limited to, the following:
- Improvements in quality and services related to healthcare delivery
- Maximising revenues via improved compliance with standards
- Quality improvement in organisational settings
- Measurement of quality
- Tools for effective managerial decision making in operations
- Organisational culture and quality improvement
- Use of technology to improve service delivery
Important Dates
Submission of manuscripts: 30 December, 2013
Notification to authors: 12 January, 2014
Final versions due: 30 January, 2014
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