13 July 2016

Special issue published: "Services Technology and Services Design"

International Journal of Services Technology and Management 22(1/2) 2016

Extended versions of papers presented at the 13th Wuhan International Conference on e-Business (WHICEB 2014).
  • The effect of service guarantee strength on service quality of online merchants
  • The effect of e-WOM on country image and purchase intention: an empirical study on Korean cosmetic products in China
  • An analysis of dynamic game strategy of privacy protection in personalisation
  • What determines online consumers to migrate from PCs to mobile devices? - An empirical approach on consumers' internet cross-channel behaviours
  • Term structure analysis based on a static model of inter-bank bond market
  • A review of brand research (1990-2010): classification, application and development trajectory
  • Measuring service quality in Macau luxury hotels using the QFD method: a case study
  • Towards a problem-value-constraint framework for maximising business value through minimising under design and over design

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