Free sample articles newly available from International Journal of Services Technology and Management

The following sample articles from the International Journal of Services Technology and Management are now available here for free:

• Behavioural analysis of subjects interacting with information technology: categorising the behaviour of e-consumers
• The effect of national and international R&D cooperation: differences between manufactures and services
• Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels
• A clash of personality? The relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective: generation as the moderator
• Measuring the effect of brand equity on the consumers' purchase intention
• Empathic facilitation in innovation: combining diagnostic and dialogic practices
• High customer service quality in the beauty service design
• Technology support from cluster development initiatives to SMEs: a study of motor spare parts enterprises in Sri Lanka
• Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction
• Thilawa special economic zone and the single window
• Open source ERP - a change maker in emerging countries
• Change in the Finnish healthcare: managerial sensemaking in the private sector