Research in the International Journal of Business Information Systems discusses a sector-specific framework to help telecommunications companies assess how effectively they use big data. It addresses limitations in existing models that are often designed for organisations across other industries. The research involved 50 experts from academia and industry and refined and tested a big data maturity model revealing how well an organisation can manage, analyse, and use data.
The framework has seven dimensions: data governance, market strategy, network performance, business development, customers, investments, and innovation. These are sub-divided and assessed through five maturity levels, allowing weighted scores to be obtained that show where an organisation is performing well and where its capabilities need to be improved.
The researchers argue that generic maturity models can overlook the particular demands of telecommunications. In this sector, data is vital to network management, predictive maintenance, traffic optimisation, fraud detection, and the analysis of customer behaviour. The sector also increasingly relies on real-time data, distributed infrastructure and automated decision-making, so any framework needs to be operational rather than purely conceptual.
The researchers say the new approach could also help in the development of sector-specific maturity models for other data-intensive industries.
Desku, F. and Besimi, A. (2026) ‘Developing and operationalising a sector-specific big data maturity model for the telecommunications industry’, Int. J. Business Information Systems, Vol. 52, No. 7, pp.1–27.
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