Expanded versions of papers presented at the 4th International Research Symposium in Service Management (IRSSM4).
- Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers
- Employees' perception of empowerment: a comparative study among different sectors of banks
- A comparison of academia and industry perceptions of an ideal hospitality management programme
- Enhancing customer experience in Canadian hotels
- Using practice theory to analyse value propositions and value facilitation in self-reliance training
- Exhibitors and visitors' motivations at destination trade shows
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