Manufacturing industries which produce tangible goods provide their customers with additional services such as operation support, monitoring, maintenance, repair, overhaul and training. Recently, many manufacturers have started to redefine the value of services, creating a holistic product-service offering. The term “servitisation” has been coined to describe this transformation of manufacturers to service providers, and the term “service economy” to underlay the importance of services for the national economy. Moreover, economy and society are dominated by complex networks of service systems: overlapping systems that continuously interact and create value, known as service system networks.
The increasing complexity and interactive capability of these networks lead to an extensive exploration of the expansive possibilities for service innovation and integration across different types of service systems. In parallel, service engineering as a novel engineering discipline emerges which includes comprehensive design methodology of both products and services. Today, two directions for its further development can be observed. First, depending on the industrial sector, manifold options and barriers must be considered and broken down to develop a marketable service offering. Second, traditional manufacturers have to preserve many internal and supporting activities with respect to the manufacturers’ need to reorganise their processes in order to cope with the challenges of adopting a novel business model.
With this special issue, we address various areas of service engineering from the research perspective: integral product-service development and its transformation to high-reliability service, IT services which ensure the operational readiness during transition, synchronised forecasting of spare parts demand, and tight synchronisation of maintenance services with health monitoring.
The following topics are recommended but not limited to:
- Agile service systems design and evaluation methodologies
- Service enterprise architecture, framework and methodology
- Risks assessment for product service systems
- Engineering of complex in-service systems
- Product life cycle management
- Product design for service and sustainability
- Sustainable systems design, development, operation, maintenance and services
- End of life engineering system management
- Service engineering and supply chain integration
- Service engineering information systems, development and evaluation
- Operations management and transformation strategy for servitisation
- Benchmarking, metrics and performance drivers for servitisation
- Service systems resource planning and optimisation
- Complexity and uncertainty in servitisation
- Knowledge management in service engineering
- Decision support tools for service systems
- Measuring efficiency and agility in service organisations
- Performance-based contracting strategies
- System sustainability evaluation in socio-economic environment
Important Dates
Full paper due: 30 November, 2014
Notification of acceptance: 31 January, 2015
Final version of the paper due: 28 February, 2015
Notification of acceptance: 31 January, 2015
Final version of the paper due: 28 February, 2015
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