Special issue: Application of business intelligence to customer relationship management

International Journal of Services Technology and Management 14(1) 2010

PART I

• Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management
• An Online Analytical Processing based predictive system for better process quality in the supply chain network
• Development of an e-procurement model for global financial institutions
• Consumer's optimal policies for purchasing durable goods

PART II

• A case study on multimedia e-tailing services: can watermarks help build customer relationships?
• Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
• A Central Coordination System for managing a large supply base through supply chain collaboration
• Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments
• Customer value segmentation based on cost-sensitive learning Support Vector Machine