Call for papers: Special Issue on: “Service Interfaces and Service Strategy”

International Journal of Services Technology and Management (IJSTM)

Call for papers: Special Issue on: “Service Interfaces and Service Strategy”

Guest Editors: Dr. Siegfried Gudergan and Dr. Ian Lings, University of Technology, Sydney, Australia.

The purpose of this special issue is to provide theoretical and empirical research that helps explain how service firms can manage organisational interfaces to enhance their strategic performance. Empirical research employing multiple methods, conceptual papers utilising a variety of theoretical perspectives, and manuscripts addressing multiple levels of analysis (e.g., individual, service unit, organisational) are especially encouraged.

For more information, subject coverage, notes for intending authors, submission dates and contact information, see the Journal Call for papers website.