The following paper, "Smart services' quality scale" (International Journal of Productivity and Quality Management 35(4) 2022), is freely available for download as an open access article.
It can be downloaded via the full-text link available here.
The following paper, "Smart services' quality scale" (International Journal of Productivity and Quality Management 35(4) 2022), is freely available for download as an open access article.
It can be downloaded via the full-text link available here.
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