26 March 2022

Special issue published: "Operational Excellence in Services"

International Journal of Services and Operations Management 41(1/2) 2022

  • Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India
  • Quality assessment of Brazilian fast-food business services
  • Markov analysis of academic performance of students in higher education: a case study of an engineering institution
  • The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
  • Completion time variance and the product rate variation problem
  • A multi-objective mathematical model for the design of a closed cycle green distribution network of mass consumption products
  • Distribution channel coordination in green supply chain management in the presence of price premium effects
  • Analysis of post-harvest supply chain impediments for rural employability and waste reduction
  • Supply chain contracts with price and effort dependent demand
Additional papers
  • Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time: an empirical case of radiology department
  • Modelling a multi-objective problem for emergency response in disaster management: emphasising on mitigating the impact of the delay in the crisis severity

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