Special issue: "Research Insights from Emerging Markets"

Includes expanded versions of papers from the 2012 Academy of Global Business Advancement (AGBA) Conference.

• Drivers of customer satisfaction: perspectives from the food retail sector of an Arab nation
• A cybernetics perspective of cross-cultural issues and entrepreneurship research
• An exploratory approach to develop a new scale to measure the construct of shopping involvement
• Opportunity characteristics enabling commercialisation in high-tech environment: a study of Indian telecom start-ups
• Role of service quality and customer satisfaction in predicting customer loyalty
• The road to Rio and the UAE sustainability question: an initial assessment of the Green Sheikh's message