Information and communication technology (ICT) has reshaped our lives, how we live, how we work, how we entertain ourselves. That much is true, at least for the developed and developing world.
ICT refers to everything from smartphones and laptops to software and cloud-based platforms and increasingly to the so-called Internet of Things (IoT), smart devices in the workplace our homes and places of entertainment and recreation. ICT has enabled constant connectivity and more flexible working arrangements, fundamentally altering the structure of the modern workplace.
But that connectivity may have come at a cost. One of the problems with the ubiquitous nature of ICT in our lives is that many people now have no boundary between their professional obligations and their personal lives. ICT has put many people in 24/7 contact with their work colleagues and their boss and conversely, they are always able to connect and access work-related information wherever and whenever. Research in the International Journal of Electronic Finance has now examined the social and psychological consequences of digital work environments.
The study highlights a tension that has become familiar across many sectors. On one side, digital tools have improved efficiency and expanded flexibility. Remote working arrangements, such as telecommuting and telework, allow people to integrate professional tasks into periods that were previously unproductive. Time spent commuting or waiting in public spaces can now be repurposed for work, offering workers greater autonomy over their schedules.
Yet this same flexibility introduces new pressures. The expectation that employees remain reachable anytime, anywhere has led to the rise of so-called techno-stress. Techno-stress encompasses several experiences, such as diminished control over one’s personal time, anxiety about keeping pace with technological change, and frustration when systems fail.
It is this latter issue that is highlighted in the study. Systems failure is a particularly acute trigger of techno-stress. When the very tools on which people now rely for so much malfunction, the inability to resolve the issue independently create a sense of helplessness that can affect both emotional well-being and job performance. In such cases, technology becomes less an enabler of productivity and more a source of disruption.
While digital technologies are usually adopted with the expectation of improved productivity, this research suggests that they introduce hidden costs, particularly in the form of mental health challenges. These effects can accumulate at a societal level, influencing healthcare demands, workforce sustainability, and overall economic performance.
For employers and policymakers, there is, therefore, a need for a broader understanding of technical well-being. Measures to improve system reliability, provide training, and set clearer work-life boundaries are now needed across sectors.
Dhas, H.M., Ancy, R.J., Sreejith, S. and Rani, R.K. (2026) ‘Technophobia and ICT device adaptability in financial services workers’, Int. J. Electronic Finance, Vol. 15, No. 2, pp.170–188.
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