Free sample articles newly available from International Journal of Services and Operations Management

The following sample articles from the International Journal of Services and Operations Management are now available here for free:

• Eliminating end-of-line rejections - a quality filter mapping approach
• New approach of lean management concept: procedure and practical case in the automotive sector
• Supply chain risk identification and assessment by probability and impact matrix
• Assessing the effect of marketing mix on tourists' satisfaction: insights from Bangladesh
• How organisation deviance affects employees' perception: a quantitative analysis on managing workplace emotions
• The moderating impact of work cooperation within the ministry of social affairs and labour in Kuwait: an approach based on TAM and D&M models