Free sample articles newly available from International Journal of Productivity and Quality Management

The following sample articles from the International Journal of Productivity and Quality Management are now available here for free:

• An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
• Monitoring of an ingot making facility via principal component analysis and its variants
• Evaluating the efficiency of the commercial banks admired in Fortune 500 list; using data envelopment analysis
• Business research productivity and barriers
• Service provider's rationalisation for the performance improvement of the organisation: a case study
• Effect of deep cryogenic treatment on performance measures in wire electrical discharge machining process during taper cutting operation